The Right Level of Support for Your Property
Every plan is tailored to your property size, platform mix, and revenue goals. Start with a free consultation — we'll recommend the right tier.
For properties that need consistent, on-brand review responses across every platform — without adding to staff workload.
- ✓AI-powered review responses, reviewed by hospitality humans
- ✓Coverage across all major OTA & review platforms
- ✓6-hour response SLA, 7 days a week
- ✓Monthly reputation performance report
- ✓Real-time review alerts for leadership
For properties ready to grow their digital presence — reputation management paired with a strategic social media program.
- ✓Everything in Reputation Management
- ✓Algorithm-aware social content (Instagram + Facebook)
- ✓DM, comment, and tag management
- ✓Competitor benchmarking across rate, reviews, and engagement
- ✓Booking referral tracking tied to social activity
For properties that want a strategic partner driving visibility, paid growth, and measurable revenue outcomes.
- ✓Everything in Active Growth
- ✓Paid social advertising — strategy, creative, and management
- ✓Advanced intelligence reporting with custom dashboards
- ✓Priority response SLA
- ✓Quarterly strategy session with LuzIQ leadership
Every tier ships with the essentials
Questions Before You Book
Six things hospitality operators ask us most. If yours isn't here, bring it to the consultation call.
01How does the free consultation work?
You book a 30-minute discovery call with a hospitality strategist — scheduled within one business day. We learn about your property, your platform mix, and your goals. Within 48 hours we deliver a free brand audit and a recommended plan. You keep the audit either way; there is no commitment to move forward.
02What is included in onboarding?
Every plan includes a dedicated onboarding specialist who handles platform connections (Google, TripAdvisor, Booking.com, Expedia, Yelp, Instagram, Facebook, Hotels.com), brand voice calibration, property-specific knowledge base setup, and first-cycle review of every draft before we go live. Most properties are fully live inside a week.
03Can I change plans later?
Yes — at any time, in either direction. Upgrade when a season ramps up, scale back in the off-season. We rebuild your report suite and workflows inside one billing cycle. No re-onboarding fee, no renegotiation.
04Is there a contract or commitment?
No annual contract. Every plan is month-to-month. You can cancel anytime with 30 days' notice. We earn your business every cycle — and we intend to keep earning it.
05How quickly will I see results?
Review response rate and response speed lift to 100% and under 6 hours from day one. Rating lift averages +0.12★ per response cycle (roughly 3 months). Social engagement and OTA rank movement typically show meaningful change inside 60–90 days.
06What review and social platforms are covered?
Review platforms: Google, TripAdvisor, Booking.com, Expedia, Yelp, and Hotels.com. Social platforms: Instagram and Facebook on Active Growth and above; paid social on Revenue Partner. If your property uses a platform outside this list, tell us on the consultation call — we add new integrations regularly.
07How quickly will I see an impact on bookings and revenue?
Most properties see measurable reputation improvement within the first response cycle — approximately 90 days. On average, clients see +0.12★ rating lift per cycle, and research shows every 0.5-star improvement drives +14% in booking conversion. Properties in our Active Growth plan also see social-driven booking referrals within the first 60 days. We show you exactly how these improvements translate to revenue impact in your monthly Intelligence Report.
Start with a Free Brand Audit
A 30-minute consultation, a 48-hour turnaround, and a custom plan tailored to your property. Yours to keep either way.
We respond within 1 business day.